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Overwriting token result?

Question asked by 6cdb174238a46788597e90414e581e994ccab88b on Jun 1, 2016
Latest reply on Jun 1, 2016 by Jenn DiMaria

Good morning everyone!


We have some accounts that are owned by sales agents, a few owned by reps who no longer work here and also by a "placeholder" SFDC profile if they are in transition from an account exec to an account manager. If the sales rep works with us or they do not, all the tokens and defaults populate correctly.


However, if the account is owned by the placeholder SFDC profile, the tokens populate all strange: Ex: Jenn PlaceHolder instead of the defaults "Jenn Smith".


Is there a way to overwrite to the default in the email "from" email address and name?