10 Replies Latest reply on Jun 1, 2016 11:25 AM by Jenn DiMaria

Add Soft Bounces(Emails) to Smart List

Tara Rowe Jun 1, 2016 8:04 AM

We are trying to send out a client communication to all clients and in spot checking a few we found a few contacts missing. In digging deeper it turns out they soft bounced and now the lead is blocked from receiving communications.

Is there a way to add in all soft bounces as a filter to our Smart Campaign? I have tried using the filter but it is changing our number drastically and only pulling in what I think are the Soft Bounces? I want to have all contacts including soft bounces.

Thoughts?

Re: Add Soft Bounces(Emails) to Smart List

Mike Reynolds Jun 1, 2016 9:23 AM (in response to Tara Rowe)

Tara Rowe I moved this discussion over to the Products space to get more input, but also, take a look at this doc. It should help you out.
Maintaining a Directory of Leads Bouncing Emails
Like Show 0 Likes(0)

Actions
Re: Add Soft Bounces(Emails) to Smart List

Jenn DiMaria Jun 1, 2016 9:33 AM (in response to Tara Rowe)

What do your filters look like? IE: This section:
Like Show 0 Likes(0)

Actions
- Re: Add Soft Bounces(Emails) to Smart List
  
  Tara Rowe Jun 1, 2016 9:48 AM (in response to Jenn DiMaria)
  
  I am using all filters.
  
  Like Show 0 Likes(0)
  
  Actions
  - Re: Add Soft Bounces(Emails) to Smart List
    
    Jenn DiMaria Jun 1, 2016 10:08 AM (in response to Tara Rowe)
    
    Ah, okay. That's what's happening. Because it's all filters, it will take all of your first five filters PLUS only those people whose emails have soft-bounced.
    
    Do you want to include all emails that have soft-bounced, or just those that fit the above criteria?
    
    Like Show 0 Likes(0)
    
    Actions
    - Re: Add Soft Bounces(Emails) to Smart List
      
      Tara Rowe Jun 1, 2016 10:22 AM (in response to Jenn DiMaria)
      
      I want to include all those contacts within the first five plus any soft bounced emails. If I only choose a few I am not sure I will get the same results. Something I will have to play with to see. With all filters and the soft bounced my numbers are drastically lower. If I remove the filter and do not include it, it is higher which makes me believe it isn't pulling in all filter criteria.
      
      Like Show 0 Likes(0)
      
      Actions
      - Re: Add Soft Bounces(Emails) to Smart List
        
        Jenn DiMaria Jun 1, 2016 10:33 AM (in response to Tara Rowe)
        
        So if I understand correctly, you want to send to anyone who fits ALL of the first 5 criteria OR whose email soft-bounced (off any email) in the past 90 days.
        
        If that's the case, your Advanced Filter should look like:
        
        (1 and 2 and 3 and 4 and 5) OR 6
        1 of 1 people found this helpful
        
        Like Show 0 Likes(0)
        
        Actions
        
        Re: Add Soft Bounces(Emails) to Smart List
        
        Tara Rowe Jun 1, 2016 10:37 AM (in response to Jenn DiMaria)
        
        Send to anyone who fits ALL of the first 5 criteria and anyone whose email soft-bounced (off any email) in the past 90 days.
        
        Maybe this is not possible?
        
        Like Show 0 Likes(0)
        
        Actions
        
        Re: Add Soft Bounces(Emails) to Smart List
        
        Dory Viscogliosi Jun 1, 2016 10:51 AM (in response to Tara Rowe)
        
        Based on what you described, Tara, you are looking for the Advanced Filters that Jenn outlined above.
        
        Like Show 0 Likes(0)
        
        Actions
        
        Re: Add Soft Bounces(Emails) to Smart List
        
        Tara Rowe Jun 1, 2016 11:00 AM (in response to Dory Viscogliosi)
        
        It worked!!!
        
        Thanks, so much you were correct.
        
        (1 and 2 and 3 and 4 and 5) OR 6
        
        Like Show 0 Likes(0)
        
        Actions
        
        Re: Add Soft Bounces(Emails) to Smart List
        
        Jenn DiMaria Jun 1, 2016 11:25 AM (in response to Tara Rowe)
        
        Glad I could help
        1 of 1 people found this helpful
        
        Like Show 1 Likes(1)
        
        Actions

Go to original post