10 Replies Latest reply on Jun 1, 2016 11:25 AM by Jenn DiMaria

    Add Soft Bounces(Emails) to Smart List

    Tara Rowe

      We are trying to send out a client communication to all clients and in spot checking a few we found a few contacts missing. In digging deeper it turns out they soft bounced and now the lead is blocked from receiving communications.

       

      Is there a way to add in all soft bounces as a filter to our Smart Campaign? I have tried using the filter but it is changing our number drastically and only pulling in what I think are the Soft Bounces? I want to have all contacts including soft bounces.

       

      Thoughts?