AnsweredAssumed Answered

Email constraints in Engagement Program Casts

Question asked by Tom Liolios on May 27, 2016
Latest reply on May 30, 2016 by Tom Liolios

Hi all,


I have a tricky question regarding an email to be sent in my engagement program.


I have an email in an engagement stream, which I only want to send to people who did NOT get sent autoresponder 1 and 2.

I am using a campaign in an engagement stream in order to send the email. The campaign allows me to define rules regarding who gets the engagement email.


What would be the best way to tell my engagement program that I only send the engagement email if leads did not get either one of the 2 autoresponder emails?


See a screenshot below for the flow step I currently have in place. This flow steps says: Only send the engagement email to leads who did not get sent one of 2 emails.

I am concerned about the "one of 2 emails" part. I am afraid that this means: if lead did not get autoresponder 1, but did get sent autoresponder 2, he will still receive the engagement email.


screenshot email flow.PNG


Are my concerns just? And how could I improve the flow step?


Thanks a lot for your tips!