3 Replies Latest reply on May 24, 2016 1:49 PM by Chris Willis

    Opens not logged when there is click activity

    Alexis D'Alba

      Hi there,

       

      In looking through quite a few lead records i'm noticing that when there is click activity present there is no open email activity logged.

      Is this normal behavior? I can assume that if a lead clicked an email that they also opened it, but i'm now concerned about the accuracy of our reporting metrics. I'm aware that opens are not a reliable and that if images are not downloaded, it does not log as an open. I did, however, think that if someone engaged with the email by clicking an open would also be logged. Is there anyone who can share some insight on this?

       

      Thank you!

      Alexis