6 Replies Latest reply on May 20, 2016 8:12 AM by Trent Wardrop

    Multiple round robin in SFDC or Marketo?

    Trent Wardrop

      Has anyone tried multiple automated round robins in SFDC or Marketo based on Lead Source / Campaign? Possible? What solutions are there?

       

      Thanks for the help!

       

      Trent

        • Re: Multiple round robin in SFDC or Marketo?
          Grégoire Michel

          Hi Trent,

           

          Marketo is not very good at that. The closest it can to on round robin is in fact using a random distribution. See Distribute Your Leads Round Robin or Randomly You can use the technique described in this post to create separate smart campaign that will manage the round robins for each of your lead source.

           

          We have a developed a while ago a round robin system in SFDC, but it was quite some work. All the more so as you will soon be requested to have it resilient when a sales rep is on PTO or sick, or to handle various times in the day and days in the week.

           

           

           

          -Greg

            • Re: Multiple round robin in SFDC or Marketo?
              Trent Wardrop

              And how come Marketo isn't ideal for this, Greg? Is it the time delay?

               

              For the Salesforce route, did you use an app for that? Can't do multiple round robins with SFDC standard LARs, right?

                • Re: Multiple round robin in SFDC or Marketo?
                  Grégoire Michel

                  Hi Trent,

                   

                  Marketo is not ideal because, there is no capability to remember to whom lead A was assigned so that we can compute to whom lead B should be assigned. And basically, in a round robin, "memory" of what was done previously is a key component. You could do this with a webhook calling a webservice, and the webservice would compute the assignment, then return it to Marketo.

                   

                  Yes, you are right, SFDC LAR's will not do it either, for roughly the same reason.

                   

                  In SFDC, we had to create a custom dev. 3 years ago, there was no appropriate app in the appexchange, but that was 3 years ago, so you might want to give a look.

                   

                  -Greg

              • Re: Multiple round robin in SFDC or Marketo?
                Adam Benitez

                We use Distribution Engine for our routing. One of the reasons we went with them was b/c of the Round Robin piece. Now, however, we are going to be changing to LeanData b/c of their added ABM and dedupe functionality.

                 

                One of Distribution Engine's downsides is that they don't deal with Named Account assignments very well b/c you can't copy and paste a list of Company Names, Email Domains, or website addresses into a field; you have to separate each by a comma and then it's hard to update later b/c you have to scroll and scroll to the right of the field if you're data entry isn't at the beginning. For this reason, we do our Named Account routing in Marketo and all territory and Round Robin routing in SFDC with Distribution Engine.