1 Reply Latest reply on May 18, 2016 12:02 PM by Mike Reynolds

    Recent announcement: P1 Alert - High number of emails Soft Bouncing

    Dan Stevens

      Mike Reynolds, we just received the following announcement from you (unfortunately, I cannot find this announcement in Support, so I'm asking the question here):

       

      Customers reporting high numbers of Soft Bounces from email sends. Our Engineering team has resolved this issue, but emails that had previously soft bounced will probably not be re-sent. Please check your campaigns and programs first to verify numbers of soft bounces reported. If it is high, please contact Support to evaluate the issue individually and determine next steps. If you are not seeing high numbers of soft bounces, you are not affected and there is no need to contact Support.

       

      Can I ask what the timeframe is?  How far back should we go?