2 Replies Latest reply on May 18, 2016 2:23 PM by Grégoire Michel

    changeable token signature

      Over the last couple weeks, we've come up with a nice token, that determines what signature to use in an email, based off the recipient's account rep / Lead owner / region / stage in buying cycle, etcetera. It covers almost every scenario. Almost...

       

      Now we're trying to tackle the one-off's that need to come from a specific person, independent of a lead's info. We want to populate a set signature style with that chosen person's contact info. Yes, we could do this manually, but I want to avoid inconsistent signatures, when a marketer goes in to create their email and forgets that it needs to look a certain way. The next option was to make a rich text token for each salesperson, but that seems inefficient and inelegant.

       

      So I'd like to use just one signature, if possible. Right now, I'm looking to see if I could do this in a snippet by using the from name / email to determine whose info to use. But then, with my luck, they'll want to be able to determine who's in the signature independent of that "from" info.  I'm just not sure how to get a

       

      Any thoughts on this? I hope I explained that well enough