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Marketo and SFDC Sync Issue

Question asked by Ajay Sarpal Champion on May 4, 2016
Latest reply on Jun 27, 2016 by Clinton Gage



I've just started monitoring an instance which is functional for the past 6 years, and identified many SFDC sync issues. Here are the issues which we're presently encountring:


1) Why: Marketo is unable to update Lead in Salesforce.

Error details:

CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: i.tAA_L_OtherEmails_valid: System.LimitException: Apex CPU time limit exceeded


2) Why: Marketo is unable to update Lead in Salesforce.

Error details:

FIELD_CUSTOM_VALIDATION_EXCEPTION: <font color="blue"><br/>DUPECATCHER WARNING! The Lead that you edited was not saved.</font><br/><font color="blue">It has been blocked because the value of the Lead 'Email' field that you entered is similar to the 'Email' field of the Leads listed below.</font><br/><br/><font color="green">Click on the links below to view or edit the potential duplicate records.</font><br/>Potential duplicate Lead record: <a href="../00QF00000aaaaaa13aaa">Ajay Sarpal</a><br/>Potential duplicate Lead record: <a href="../00QF000000aaadc11">Ajay Sarpal</a><br/>


3) If we upload the leads directly to Marketo, the leads are not getting synced with the SFDC campaign. It seems there is a mandatory field in SFDC called ISV, and whenever we try syncing the data we get following error message:

Error details:





Sync Lead to SFDC caught exception






Failed: MALFORMED_ID: ISV: id value of incorrect type: N/A



How could we fix above stated issues?


Thanks and best regards,