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Birthday Email- Soft Bounce- set up question

Question asked by f2ab27a6251d3d8f972512edca7deb1c81375d07 on May 3, 2016
Latest reply on May 4, 2016 by Roxann McGlumphy

Hi all,

Back in March I set up an email to run for birthdays, but something is going on and I can't figure out what.  I'm thinking my set up/logic is off somewhere.  I'm an office of one, so any input would be appreciated.  Emails are sending, but every one is a soft bounce- not one has been delivered or opened yet.

 

Here's how I set it up--

Campaign 1

 

Campaign 2

 

It seems fairly straightforward, but I can't figure out why they aren't going through.  Any help is greatly appreciated!

 

Thanks!

Kristen

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