4 Replies Latest reply on May 3, 2016 12:19 PM by Grégoire Michel

    Contents exhausted

    Kanako Tone

      Hello,

       

      I have an Engagement Program with only one email. I set the cadence as every Mon to Fri, every week, and I'd like to touch 1% of members every day.

      The attached is the screenshot of the smart campaign. After the first cadence, everyone in this program has become Exhausted though 99% of them didn't receive anything.

       

      1. Why does it happen? I understand that exhausted means there are nothing more to send out in the stream. What's the workaround if this flow should not work?

      2. How can I change the status back to non-exhausted so that I can send out the same email to another 1% of people?

       

      Screenshot 2016-05-03 08.52.29.png

        • Re: Contents exhausted
          Grégoire Michel

          Hi Kanako,

           

          Only 1% received the email, but 100% where sent to the smart campaign. With nested programs, what counts is whether or not the lead is a member of the program, not whether or not they were sent the email by the smart campaign.

           

          If you want to achieve this, you will have to select 1% each day and add them to the engagement program.

           

          But I would not use an EP for this. And managing 1% each day will need to create a flow step with 100 choices...

           

          -Greg

          1 of 1 people found this helpful
            • Re: Contents exhausted
              Kanako Tone

              Is there any way to change their exhausted status, instead of removing them from the list and adding them again?

               

              Also, selecting 1% and adding them manually doesn't seem sustainable. Do you think it's possibla to automate by a smart campaign? From a smart list, random sample 1% and add to the EP, and recurring this flow once a day. Thoughts?

                • Re: Contents exhausted
                  Jamie Lewis

                  You could do this with a field I believe.  If they receive the email the field is true, if not the field is false.  Then use that field to determine the next 1 %

                  • Re: Contents exhausted
                    Grégoire Michel

                    Hi Kanako,

                     

                    I fully agree that using the random sample to select 1% 100 times is not sustainable.

                     

                    If the base you are addressing is fixed (meaning you do not have to add or remove leads, you may:

                    1. Create a field in Marketo Call it "Send Date"
                    2. Export the list (only the email)
                    3. Use the Excel random function to generate a value between 0 and 99 and add it to the first send date
                    4. Upload that value in Marketo with an import n the "Send date' field
                    5. Create a smart campaign that waits until "send date" and sends the email.

                     

                    -Greg