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Lead Score displaying incorrect values

Question asked by 46b57fffd619c688815d22317d95decb4c200ca6 on Apr 29, 2016
Latest reply on Apr 29, 2016 by Grégoire Michel

Hello Community,


I inherited this database and am trying to resolve an issue with lead scoring.


I rewrote the demographic scoring criteria. I then reset demographic scores to be zero, and lead score to equal behavioral score. The system took this adjustment just fine. When I ran the leads back through the demographic scoring program, the Lead Scores are adding additional values that do not add up to Demographic + Behavioral. This misalignment was occurring previously, but I thought resetting them may correct the issue.


Does anyone know why this is happening or where the additional values may be coming from? Is there a better approach?


Thank you!