I inherited this database and am trying to resolve an issue with lead scoring.
I rewrote the demographic scoring criteria. I then reset demographic scores to be zero, and lead score to equal behavioral score. The system took this adjustment just fine. When I ran the leads back through the demographic scoring program, the Lead Scores are adding additional values that do not add up to Demographic + Behavioral. This misalignment was occurring previously, but I thought resetting them may correct the issue.
Does anyone know why this is happening or where the additional values may be coming from? Is there a better approach?