26 Replies Latest reply on Jan 9, 2018 9:08 AM by Robert Pugh

    Facebook Lead Ad not capturing Leads

      Hello helpful community,

      I have a call into Customer Support about this but have come up empty so far.  We are using a Facebook Lead Ad with the new trigger rolled out in March with the new release.  I've followed the set up instructions here:  Set Up Facebook Lead Ads - Marketo Docs - Product Docs   and the campaign instructions here: Use Lead Ads Filters and Triggers in a Smart Campaign - Marketo Docs - Product Docs.


      We launched a small ad as a trial, and have received a couple of Leads, but Marketo did not pick them up.  When setting up the campaign I wanted to use the logic Facebook Lead Ad Form Is and the name of the form, which looks like it should populate as a drop down list, but nothing populated.  I changed it to Contains, but no luck.


      Since Customer Support has yet to find a solution, I just wanted to see if anyone else had encountered the same, and how you resolved the issue.