5 Replies Latest reply on Apr 28, 2016 11:15 PM by Grégoire Michel

    Need to capture maximum for Lead Score

    Andy Varshneya

      I'm working to do some analysis regarding lead score movement and need to track what a lead's max lead score all time is. I can't go with just {{lead.Lead Score}} since I also have programs that depreciate the lead score. Therefore, I've created a new Score field that exists only to capture the highest score a lead reaches.

       

      The problem I'm facing is with watching for positive movement in the lead score. Ideally, the logic would be something like

      but as you can see, tokens are not an option for the New Value constraint. Similarly, if I try to use the Score is Changed trigger, the constraint is limited to IS and IS NOT, which means while it is entirely possible, it is not ideal since I'll have to create a new trigger for every possible score change.

       

      Now, I know there is the option of setting the smart list to only Data Value Changes attribute: Lead Score with no constraints, and then in the flow say

       

       

      but I'm trying to avoid going down that path since it's not operationally efficient. Is that my only option though?