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Marketo Integration SFDC Owner

Question asked by 4cf5fd83ab24a33b489a598e5e692634a608e10d on Apr 27, 2016
Latest reply on Apr 27, 2016 by Grégoire Michel

Hi all,

We have recently noticed a number of our MQLs not opening in SFDC due to a lead owner already being assigned. The lead owner is listed as 'Marketo Integration'. We haven't seen this before and there is no SFDC Workflow to allow for this. I have spoken to Marketo Support and they say that this assignment is happening in SFDC. Our SFDC admin, however has no idea where it is coming from and we haven't changed any of our processes. This is a big issue for us as SFDC won't allow our leads to MQL because it is assuming they are already being worked due to the Lead Owner being already assigned. I'm wondering if anyone else has seen anything like this and if you have a solution or work-around that's worked for you? Thank you!