AnsweredAssumed Answered

Clicks in emails not really being clicks

Question asked by Natali Talevski on Apr 27, 2016
Latest reply on Apr 28, 2016 by Sanford Whiteman

Hi all,


We've had a lead in our system showing as having clicked links in an email, but when mentioned to the lead, they say they haven't clicked on anything. For example, the link in our email will be click here to request to be contacted, and it'll register that they've clicked, but when we get back to them, they say they did no such thing.


We've ruled out spam filters checking links, and they haven't forwarded the email on to anyone else, so I'm not sure what else it could be.


Has anyone else come across this, or know what might be the issue?