3 Replies Latest reply on Apr 26, 2016 6:18 AM by Amanda Thomas

    Import as Contacts

    Amanda Thomas

      We're a SaaS based company. We pull a list every 2 weeks of users that were added to customer sites and import them to salesforce, currently as leads. We would like to import these on the contact level in order to attach them to the customer account, and we would like to have a flow step of marking the contact as "Closed Won".  I was informed that importing as a contact will create an account- and then you get duplicates. Does anyone have more information on this? Any workflows/ workarounds for this scenario?

        • Re: Import as Contacts
          Josh Hill

          Please do this via SFDC Import process. Yes, you need to match the Contact to an Account. There are other tools for this.

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            • Re: Import as Contacts
              Grégoire Michel

              Hi Amanda,

               

              Josh is right. When using SFDC import wizard, you will have a step in which you will be able to specify on which field you can match existing accounts. Not any fields are available there, only account name + site or Account SFDC ID.

               

              So, if you fear that the matching on name + site might not be good, you may want to prepare your file prior to importing, adding the SFDC ID to all existing accounts, in a distinct column in your import file. In order to populate that field, will have to export the SFDC accounts and the IDs from SFDC and reconcile using for instance Excel VLookup.

               

              -Greg

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            • Re: Import as Contacts
              Amanda Thomas

              Thanks for your answers Josh Hill and Marketing Ops Group Team! I have imported through the data uploader for this before. I was trying to adjust the status right after uploading the list to marketo (almost doing two things at once). Thanks again for your help!