We have a big issue with merging leads. Merging is going smoothly in Salesforce, but in Marketo it causes a big problem. The reason is Marketo can't query merged leads in any way, so we can't exclude them from Lead Life Cycle campaigns. Thus a newly merged lead is added to certain campaigns, some fields are changed to new values, and it triggers alerts, status changes etc.
For now I see two options:
- manually deactivate all lead Life Cycle campaigns, run deduping, then switching them on (very manually, no deduping in real time)
- no overriding when merging (in this case we lose some lead history)
We already talked to Marketo support, deduping tool support - there is no solution so far.
Any ideas or suggestions on that?