5 Replies Latest reply on Apr 20, 2016 5:03 PM by Andy Varshneya

    SFDC Custom Field Syncing Troubleshooting

    Valerie Armstrong

      I have a question about how a field that is created in SFDC on the lead and account objects and mapped appears in Marketo once it syncs over.

       

      If I go into SFDC and create a field called MKTO Test as a custom field on the Lead and Account object.  Immediately after creating the two fields, I map the custom lead field to the custom account field. When this field syncs over to Marketo, how should I expect to see this field in Field Management?

       

      OPTION A:  One Field - I will see the MKTO Test field appear as one field in Field Management

      • The CRM Field Map for the MKTO Test field will be MKTO_Test__c (SFDC Lead) MKTO_Test__c (SFDC Account)

      OPTION B: Two Fields - I will see a MKTO Test and a MKTO Test (A) field appear in Field Management

      • MKTO Test
        • The CRM Field Map for MKTO Test will be MKTO_Test__c (SFDC Lead)
      • MKTO Test (A)
        • The CRM Field Map for MKTO Test (A) will be MKTO_Test__c (SFDC Account)

       

      Which of these two options is the expected behavior?