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SFDC Custom Field Syncing Troubleshooting

Question asked by Valerie Armstrong Expert on Apr 20, 2016
Latest reply on Apr 20, 2016 by Andy Varshneya

I have a question about how a field that is created in SFDC on the lead and account objects and mapped appears in Marketo once it syncs over.

 

If I go into SFDC and create a field called MKTO Test as a custom field on the Lead and Account object.  Immediately after creating the two fields, I map the custom lead field to the custom account field. When this field syncs over to Marketo, how should I expect to see this field in Field Management?

 

OPTION A:  One Field - I will see the MKTO Test field appear as one field in Field Management

  • The CRM Field Map for the MKTO Test field will be MKTO_Test__c (SFDC Lead) MKTO_Test__c (SFDC Account)

OPTION B: Two Fields - I will see a MKTO Test and a MKTO Test (A) field appear in Field Management

  • MKTO Test
    • The CRM Field Map for MKTO Test will be MKTO_Test__c (SFDC Lead)
  • MKTO Test (A)
    • The CRM Field Map for MKTO Test (A) will be MKTO_Test__c (SFDC Account)

 

Which of these two options is the expected behavior?

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