Did you adjust the timeframe?
We had adjusted the retention window, but nothing else,
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We saw that you used to have 2 Facebook tracking codes installed on your website, each one of them has a different account ID.
[see the screenshot below and How to find my FB Ads ID?]
Although it's possible to put 2 FB trackers on same page, RTP doesn't support it.
So in this case, RTP will only send data to the first account loaded on the page.
I see now that you removed one of the tags and confirmed that the RTP data is sent properly so I believe you should be able to see the data there.
If not, please let me know.
1. How to find my FB ID in the developer tools:
2. How to verify that the RTP data is sent over to FB?