4 Replies Latest reply on Mar 31, 2016 6:04 AM by Dan Stevens

    Alert Set-Up Question

    Angie Hall

      Hi, all,

      Haven't been in Marketo for a few years so having some trouble with what is probably a simple question.

       

      I have a form that has required fields : first, last, company name, email address and an optional comments box. We want to use this form as a "contact client support" and therefore I need to create alerts that are sent to specific customer service representatives based on the company name that is filled out into the form.

       

      I attempted to add choices to the alert and to say "if company name is XYZ, ZYD, IELJ" send to joe@company.com, but these company names are not coming up as options and I'm not sure how to add them.

       

      Ideas? Thanks in advance!