AnsweredAssumed Answered

Alert Set-Up Question

Question asked by Angie Hall on Mar 30, 2016
Latest reply on Mar 31, 2016 by Dan Stevens.

Hi, all,

Haven't been in Marketo for a few years so having some trouble with what is probably a simple question.


I have a form that has required fields : first, last, company name, email address and an optional comments box. We want to use this form as a "contact client support" and therefore I need to create alerts that are sent to specific customer service representatives based on the company name that is filled out into the form.


I attempted to add choices to the alert and to say "if company name is XYZ, ZYD, IELJ" send to, but these company names are not coming up as options and I'm not sure how to add them.


Ideas? Thanks in advance!