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Creating a smart list for leads that are SLA infractions

Question asked by Amber Hobson Champion on Mar 24, 2016
Latest reply on Feb 16, 2017 by 6f80f6e4d6a0b4a4c88c33e6ee52658cae36aee7

I have a request from our sales team to be able to pull a list of which actual leads ended up as an SLA infraction each month? This way they can go back to the reps with the leads themselves to have discussions around them. I cannot figure out a way to set this up as a smart list! Is there a filter that I am missing somewhere to do it? Thanks!

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