AnsweredAssumed Answered

Reminder Alerts after No Notification

Question asked by Tara Rowe on Mar 18, 2016
Latest reply on Mar 18, 2016 by Dory Viscogliosi

I apologize as I am a new learning trying to understand Marketo & Salesforce.


We are receiving MQC Reminders from a campaign when no alert was set within the Campaign. I am aware of how to set a alert within a campaign however this was not set at all. Is it that any activity from the contact will send a reminder to the sales rep regardless of a alert being set.


Typically we would receive notification and assign as a task as a MQL,normally MQC are not a fast track and there is nothing in the activity log or history of the MQC being assigned or notified, only the reminder 3 days after they fill out the web form.


Any explanation on why this happens or how we can change it? We have the SFDC integration which is where it syncs to.