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Hey Keri, I would suggest two things to figure this out:
- Look at the actual page that is your preference center. There will almost certainly be a form on that page, and it will collect information about what preferences a person would like to update, or what lists they'd like to be on.
- Test. Use a test email address, and unsubscribe yourself. Then go into your Lead record, and look at the subscription fields that your team uses, as well as the Activity Log. You should ideally see changes in certain fields, and then you can learn more about what triggered them, as well as the way that your system responds to these unsubscribes.
Hope this helps some, but feel free to post back with any further questions. Best of luck!