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Default Program - Track Link Clicks and Opens in SF Activity

Question asked by Danielle Chan on Mar 9, 2016
Latest reply on Mar 12, 2016 by Danielle Chan

It looks like Email Programs are able to update my Salesforce activities for a lead whenever they click/open an email.

 

However, I am wondering if I were to use a Default Program with an Email channel, if the Salesforce activities for a lead would record clicks/opens. Or would I have to set up triggers for that to happen? I noticed my predecessor created triggers for her Default Programs to update the activity for any clicks or opens. I just want to make sure that that is necessary.

 

I sure hope the above makes sense... Looking forward to hearing what the community has to say.  Thanks all!

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