It looks like Email Programs are able to update my Salesforce activities for a lead whenever they click/open an email.
However, I am wondering if I were to use a Default Program with an Email channel, if the Salesforce activities for a lead would record clicks/opens. Or would I have to set up triggers for that to happen? I noticed my predecessor created triggers for her Default Programs to update the activity for any clicks or opens. I just want to make sure that that is necessary.
I sure hope the above makes sense... Looking forward to hearing what the community has to say. Thanks all!