3 Replies Latest reply on Mar 8, 2016 2:45 PM by Grégoire Michel

    SFDC ID token pulling the wrong SFDC ID

      Hi All,

       

      We have an alert email that is sent to me every time one of our Salesforce leads clicks a link in a marketing email that we send out. This alert contains the following token:

      https:/na16.salesforce.com/{{lead.SFDC Id:default=edit me}}

      This is a clickable link that directs to the Salesforce lead record. For whatever reason, when I receive these alerts and click on the link, it directs me to a Salesforce page that tells me the record has been deleted. However, I can search the name of that contact in the search bar of Salesforce and the record appears. The record has a different SFDC ID than what Marketo pulled.

       

      Does anyone know the cause of this? Any help would be appreciated as Marketo Support has not been able to solve the problem.

       

      Thanks!!

       

      George