2 Replies Latest reply on Mar 8, 2016 3:52 PM by Josh Hill

    Marketo Sales Insight:  Sent or Delivered

    Duke Janssen

      In salesforce.com on the lead and/or contact object, the Marketo sales insight "Email" tab shows the list of emails that you've published to sales insight, and it displays a check mark if the contact/lead opened or clicked on an email.  My question: If the email is simply listed in the window and the contact/lead did not click/open the email, does that mean the email was SENT to the individual or DELIVERED to the individual.

       

      I'm getting account managers asking me if someone having the email listed on their contact/lead record in salesforce.com means they actually got the email, or that we attempted to send it.

       

      Any thoughts?