2 Replies Latest reply on Feb 26, 2016 5:08 AM by Grégoire Michel

    Lead becomes disqualified during Wait step in a campaign flow

    Tom Liolios

      Hi there,

       

      I am struggling a bit with the 'wait' step in a campaign flow.

      This is the scenario:

       

      In the smart list, I have Trigger A which would add people to the campaign. Next to Trigger A, I have a filter 'not filled out form X'.

      If a lead qualifies for the Trigger + Filter, they are added to the campaign.

      However, in the flow, I have added a waiting period of 4 hours. After the 4 hours, I send out an email.

       

      What if during the 4 hours of waiting, the lead who was initially added to the campaign, fills out form X?

       

      Ideally, if a lead fills out form X, even though he was initially added to the campaign, does not receive the email anymore.

       

      Would the lead automatically be removed from the campaign? Or would he still receive the email after 4 hours?

       

      Thanks a lot for your insights!

       

      Greetings,

      Tom