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Engagement Steams to Programs and back - preventing duplicate emails

Question asked by b706ea80613200c9076fff41d5e1dc75bc5f4adf on Feb 23, 2016
Latest reply on Feb 24, 2016 by Grégoire Michel

Our first try with an Engagement Program, please help me confirm if I'll see the expected behavior.


1. We created an Engagement Program with one stream and eight emails.  Emails were all approved, but the Stream was never activated. 

2. Instead, we created a Program with several Smart Campaigns to sent those 8 emails (which "live" in the Engagment Program).  The campaigns had some wait steps, conditional logic etc to restrict who might get email 5 vs 6 vs 7 for example.  We determined with that logic, not enough people were making it through all emails.

3.  New strategy.  Now we want all leads to get all 8 emails.  Perfect for the Stream!


Question, since the emails have always been in the Engagement program, if we add all our leads to the program, can we be confident that only *brand new* leads will get email 1?  and that Leads who had already received emails 1-5 would be sent email 6 on the first cast?


Anything else I might need to consider?