2 Replies Latest reply on Feb 23, 2016 12:40 AM by Diederik Martens

    Alert email not including lead detail

      We are having a problem with our alert emails to sales. They receive the email alert but the lead detail is blank and there is no link to it either.This is what they see:

      Screen Shot 2016-02-22 at 9.34.01 AM.png

      This is what we have for a token in the email set up - wondering if we should use a different token?


      Hi {{lead.Lead Owner First Name:default=Sales}}!


      A lead has filled out a form requesting that we contact them. The lead details are below. Please look into the lead and update its Lifecycle Status in SFDC to be either Sales Accepted or Recycle.

      {{SP_Send_Alert_Info:default=no detail}}