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Alert email not including lead detail

Question asked by 1083a218af2b6bf17965bfa527640ef6952332df on Feb 22, 2016
Latest reply on Feb 23, 2016 by Diederik Martens

We are having a problem with our alert emails to sales. They receive the email alert but the lead detail is blank and there is no link to it either.This is what they see:

Screen Shot 2016-02-22 at 9.34.01 AM.png

This is what we have for a token in the email set up - wondering if we should use a different token?


Hi {{lead.Lead Owner First Name:default=Sales}}!


A lead has filled out a form requesting that we contact them. The lead details are below. Please look into the lead and update its Lifecycle Status in SFDC to be either Sales Accepted or Recycle.

{{SP_Send_Alert_Info:default=no detail}}