AnsweredAssumed Answered

Outlook plugin - creating duplicate leads

Question asked by James Glavin on Feb 22, 2016
Latest reply on Feb 22, 2016 by Jamie Lewis

Hi there,


I just wanted to find out if anyone else is facing the same issue as us. Our sales team are using the track functionality of the Outlook plugin. If the sales person sends and tracks an email to the Email 2 address of one of their contacts, it creates a duplicate lead in Marketo. Is this expected behavior? Is there anyway of avoiding the creating of duplicates (other than only sending emails to the primary email address)?