We have had multiple issues with Marketo support, from complete lack of response to unhelpful responses. Even though we escalate them we seem to get no where. One recent case lasted nearly 3 weeks and when I tried to escalate it the support rep kept removing the escalation email from the case. On top of that in the last 2 years we have had at least 4 different customer account managers, none have been helpful and the lack of professionalism has abounded.
We haven't been able to find a good way to express our concerns and feel like we never reach high enough up the chain to be taken seriously. Any ideas on how we can do this are appreciated.