5 Replies Latest reply on Feb 16, 2016 8:52 AM by Andy Varshneya

    Score decay triggering MQL - How do I stop this from happening?

      Hi everyone!

       

      We have a score decay smart campaign running that subtracts 20 pts if a lead has no activity over a certain period of time. However, if that lead has a status of "recycle" and the -20pts still has them over the threashold of an MQL, they automatically get MQL-ed again triggering an alert to the sales rep. The MQL campaign is triggered by score is changed, new value is over 70pts.

       

      Is there a smartlist filter I can add or something else I can do to prevent score decay being picked up be the MQL campaign?

       

      Thanks in advance for your help!