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ics file not dealing with clock change - workaround?

Question asked by ee96a1138ab57ce888adaaf6dac5b6c7d5803222 on Feb 16, 2016
Latest reply on Nov 3, 2016 by Sanford Whiteman

Hi everyone,

 

I've created a series of 12 webinars where one 'parent' webinar deals with invites and 12 'children' webinars deal with reminders and confirmations.

 

For all my webinars taking place BEFORE 29th March (which is when the clocks change), the ics file works fine, ie it saves in the calendar in the right time slot.

 

For all my webinars taking place AFTER 29th March, the ics file saves the webinar meeting request one hour late (ie at 1.30pm instead of 12.30pm).

 

I am using GotoWebinar. I can see that until 29th March, the timezone used is GMT. After 29th March, the timezone is called BST (and I cannot change it - when I try to edit it, it shows as being GMT).

 

Has anyone else experienced this?

 

Marketo, do you have any solution for this please?

 

Thank you,

Sophie

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