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Outlook Plug-in Query...tracking ALL emails in a conversation

Question asked by Juli James Champion on Feb 11, 2016
Latest reply on Apr 21, 2016 by Grégoire Michel

Hi all,


I'm in the process of training out BDA team about when to use the Marketo Outlook Plug-in vs. when to use the function within SFDC.  And one question was raised that I can't find the answer to:


Can we track all emails sent as part of a conversation with a prospect - i.e. if 10 emails were sent back and forth, would all of the outbound emails be tracked if using the 'Send with marketo' button?  They were told only the first per day would be tracked - which is correct so I can make the correct decision with what plug-in's (Marketo or SFDC) they should use within Outlook.