3 Replies Latest reply on Apr 17, 2014 2:13 PM by 47513

    What happens to a lead record when another person completes a form-fill on a previously cookied browser or a user updates their email address?

    Dan Stevens

           I have two similar scenarios that I need help with:

           1) Let's say I'm in the office and I'm a known user on a website that has the Munchkin code on it (and my browser has been cookied).  My colleague comes along and uses my computer to to access gated content on the same site and filling out a form with his contact details.  Will I now be identified as my colleage or will a new lead record be created?

           2) If we offer the ability for a user to keep their contact info up-to-date using a Marketo form, will Marketo update all fields in their lead record upon submission of the form (including email address)?  Or will Marketo create a new lead record?