2 Replies Latest reply on May 16, 2014 2:15 AM by 51487

    Confused: Lead added to campaign results that wasn't a program member

      Hi, I've just launched my first program which includes a smart campaign to send an email to members of a program. I manually imported members of the program via a CSV folder. As part of the flow I added a 'change program' status to visited or engaged depending on which web pages the leads visited after receiving the email. I set the smart list to 'member of the program true'. 
      However, when I looked at the campaign results I can see a lead has been pulled into the results for clicking the website link, but they weren't a member of the campaign or program. 
      Luckily this lead is a colleague but for future reference can someone explain why/how this has happened? 
      Thanks