3 Replies Latest reply on Sep 16, 2014 10:44 AM by 7a1042b589743249a85339318d0c22fea9a54d33

    Using Smart Campaigns within an Engagement Stream

      I'm looking for some clarification on using smart campaigns within an Engagement Engine stream, how it works, and what the rules are.

      1) If the campaign is a trigger camaign, when does it fire? At the specified trigger, or at the next cast? For example, I'd like to make sure Email 1 goes out to anyone in Stream X when a data value changes, in addition to getting a monthly cast content. If I use a smart campaign for this action within the stream, will the email go out immediately after the data value change as desired? 

      2) Are emails sent via the smart campaign within the engagement stream counted in the engagement score & analytics?

      3) What are the rules for adding campaigns to a stream? Does the campaign have to be from a different Program? I ask because when I go to "Add Content" and choose "Program", every other program is available for me to select EXCEPT the one I'm working with, and I'm unsure if this is a bug or not.