2 Replies Latest reply on Jan 28, 2016 11:13 AM by aeb8e1e856b455b801e11b356782b3cc29a1e176

    Tracking unsubscribe reasons

      I'd like to track the reasons people unsubscribe with a set of checkboxes on the unsubscribe form (e.g. "No longer interested, Did not sign up, Inappropriate content, Spam, Other")  Ideally, I'd like to populate the "Unsubscribe Reason" field with this data, but that field is free text. How do I convert the checkbox result to free text to populate the Unsubscribe reason field?  Any other solutions for this out there?

       

      Thanks everyone!