3 Replies Latest reply on Jan 12, 2016 1:41 PM by 1bf34d83bbb4a29e1cb06691a7e71c951e8d9dfb

    Adding New Content to Nurture Programs -- What Happens to Exhausted Leads?

      Hi --


      I currently have three nurture campaigns running. Programs 1 and 2 are to warm leads from separate industries. Program 3 is where leads go once they have exhausted content from 1 or 2 and have not left the programs or turned into a lead for our sales team.


      We're looking to add a piece of content to program 1, and I'm curious as to what will happen to those who have exhausted the content in that program and have been moved into program 3. Will they receive the email added to program 1? Or, since they're already exhausted, will they not receive the new email?


      Since all programs run on the same day, I don't want leads to receive multiple emails from us.


      Any help is greatly appreciated!


      Thanks, Stephanie