6 Replies Latest reply on May 12, 2016 3:04 PM by 72a28a22ea2d20a204c7193f1fe029e799e988dc

    MQL Alert for Sales - Not working for new leads created

    Julia Nijem

      We're having an an issue setting up a smart campaign to alert sales when the score of a lead reaches 30 or greater.  The smart campaign is working for leads currently existing in the system. The alert is not triggered when a new lead comes in through our web form. Leads that come in through our web form automatically get 30 points. I thought we set up our smart list correctly so that the smart campaign will apply to both created leads and existing leads. Any advice if we're setting this up correctly? Or do we need to have two smart campaigns, one for newly created leads specifically from our web form and one for existing leads?

       

      Smart List

      Lead is Created - Source Type: is not empty

      Score is Changed - Score Name: is Lead Source and New Score: is at least 30

      Lead Status is not empty