3 Replies Latest reply on Jan 7, 2016 7:07 AM by Anna Blanchet

    Marketo not authorized to add leads to a SFDC campaign

    Anna Blanchet

      When trying to add a contact to a SFDC campaign via Marketo (using the Add to SFDC Campaign flow step), I received the following error:

      "FIELD_CUSTOM_VALIDATION_EXCEPTION: New campaign members cannot be added by Marketo users. Please contact the administrator for further assistance."

       

      I submitted a support ticket but Support was unable to see the field that caused this error. Has anyone run into this situation before? If so, what permissions need to be updated for the sync to work properly?  I'm new to the company and so is our SFDC Admin so I'm wondering if our instance wasn't integrated properly...

       

      Any suggestions would be appreciated!