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Tracing a 'From' email address?

Question asked by 08f062cd897e66fc027aba2d1d9f1368d69780dd on Dec 15, 2015
Latest reply on Dec 15, 2015 by Jamie Lewis

Hi there,

 

We have an occasional issue where an email comes to an all-purpose inbox ('admissoins@...') but the From: email address is somehow being routed through that same email address (i.e. From john@johndoe.com To :john@johndoe.com.) We have no idea who sent it or how to reply back to them.  Any suggestions on how we might be able to find the original sender's email address?

 

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