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Marketo <> SFDC Post Sync Issue.

Question asked by 335fca40c61f2cd9fb9099643328d8544027e08c on Dec 12, 2015
Latest reply on Dec 14, 2015 by 15142a9527862a8049b3391154c47bd9d731620c

Hi All,

 

We have identified an issue related to multiple deals (opportunities) associated with one contact. For example if prabashr@babajob.com has 3 jobs (Job1, Job2, Job3) currently active in SFDC instance, Marketo is creating three different records for each job with the  same email id. So it will be like:

 

prabashr@babajob.com     J1    

prabashr@babajob.com     J2    

prabashr@babajob.com      J3   

 

We would like to have merge these 3 separate records into one record with email id. So it should be like

 

prabashr@babajob.com   J1            J2               J3

 

Could you please suggest a solution for this?

 

Will there be any involvement of Marketo Custom Objects for this issue to be resolved ? This issue is kind of urgent for our company to resolve and get going with the operations.

 

Awaiting quick help form you people !

 

Thanks a lot !

 

-Prabash Rath

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