This question is two-fold. First, I am going through and refining our program channels, but I'm a little stuck trying to figure out the definitions of the standard values. What is the difference between "engaged" and "influenced"? They sound like they could represent the same thing...
Second, what are some updates you guys have made to your program statuses? What are additions you've found to be beneficial and what do you generally count as a "success"? Just looking for best practices here and what you have found to work.
Like I said, we are refining our process and I want to have uniform structure through my campaigns before I roll out the logic to my team.
Thanks in advance for the help!