14 Replies Latest reply on Oct 15, 2017 11:46 AM by Sanford Whiteman

    Why don't tokens appear in ICS file description field?

      I'm having issues with an "Add to calendar" link in a webinar confirmation email. I'm using tokens in the description field of the ICS file. When I test the live program and open the ICS file in Outlook, this is what I see:

       

      Calendar File.png

       

      I know the tokens are working properly, because I'm using the exact same tokens in the confirmation email:

       

      Tokens.JPG

       

      My team members have encountered this issue in the past, and it seems to occur at random. Any idea what's going on?