7 Replies Latest reply on Nov 27, 2015 4:23 AM by Grégoire Michel

    Two Data Value Changes in Smart List Rule

      Hi All,

       

      We have a scenario wherein an email needs to be sent out to leads only if both, their Last Names and their Company Names values change.

       

      To achieve this, I created a smart campaign. Set two Data Value Changes Trigger Filter :

       

      First : Data Value Changes with Attribute - Last Name

      Second : Data Value Changes with Attribute - Company Name

       

      I also have the filtering mode set to - Use ALL Filters.

       

      However, while testing ; it seems leads receive email even when only the Last Names change and not when both of them happen together.

       

      Could you guys help me out with what am I doing wrong here? What will be right Smart List rule to set up in such a scenario to achieve the desired result ?

       

      Thank You all !

       

      Prabash Rath.