16 Replies Latest reply on Oct 26, 2017 11:19 AM by Sanford Whiteman

    Hiding forms for known visitors, but still requiring some fields.

    Andreya Armstrong

      Does anyone know a way to hide certain fields from a known visitors while still requiring other fields?

       

      I want to use the "If visitor is known, hide form" functionality, but I don't want to hide the whole form. Here is the situation. If a user would like to schedule a demo, but we have already gathered their contact info (name, company, phone, etc.) through previous browsing activity, we don't want to ask for it again.  The trick is, we still want to present the solution drop down and have a text field to ask "What information would you like to discuss during your demo?" I thought about enabling progressive profiling, but that doesn't give me the option to have a custom greeting to acknowledge that I already know who they are.

       

      So the message would say:

       

                Welcome back, Andreya.

       

                Please select a solution (dropdown field)

                What information would you like to discuss during your demo? (text field)

       

                (submit button)

       

      Anyone have any ideas how to do that?

       

      Thanks in advance!!

       

      Andreya