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lead activity "change score"

Question asked by 83154c7d356e3fb53223f36108376c11ed82682d on Nov 22, 2015
Latest reply on Nov 23, 2015 by Andy Varshneya

.       In the activity type “Change score” sometimes, texts are coming instead of the expected score change. For eg:

For some leads we receive:

{"Change Value":"{{my.Web - Active Trial}}","New Value":"30","Old Value":"","Priority":"140","Reason":"abcdefgh","Relative Score":"2","Relative Urgency":"3","Urgency":"30"}


Whereas we expect:

{"Change Value":"+4","New Value":"4","Old Value":"","Reason":"abcdefgh"}



Why do we see this discrepancy? Any pointers?