5 Replies Latest reply on Nov 23, 2015 1:49 PM by Andy Varshneya

    lead activity "change score"

      .       In the activity type “Change score” sometimes, texts are coming instead of the expected score change. For eg:

      For some leads we receive:

      {"Change Value":"{{my.Web - Active Trial}}","New Value":"30","Old Value":"","Priority":"140","Reason":"abcdefgh","Relative Score":"2","Relative Urgency":"3","Urgency":"30"}


      Whereas we expect:

      {"Change Value":"+4","New Value":"4","Old Value":"","Reason":"abcdefgh"}



      Why do we see this discrepancy? Any pointers?