Salesforce sync issue - from an event program

Anonymous
Not applicable

Salesforce sync issue - from an event program

HI,

Ive added members to an event program in Marketo using the CheckIn app onsite at the event,

and synched to Salesforce - however, only half my members show up in Salesofrce campaign.

On looking at the record of an unsynched member this message is showing - and ideas how I add the source ??

FIELD_CUSTOM_VALIDATION_EXCEPTION: You must select the lead source.

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4 REPLIES 4
Grégoire_Miche2
Level 10

Re: Salesforce sync issue - from an event program

Hi Annaliese,

Apparently; the lead source field has been made mandatory on SFDC side.

Create a smart campaign :

  • 2 filters :
    • member of program = True, program = [your program]
    • Lead source is empty
  • Flow steps :
    • Change data value : lead source = Your new value
    • Sync lead to SFDC

Run it once.

-Greg

Anonymous
Not applicable

Re: Salesforce sync issue - from an event program

I have this icon against the un- synched members  pastedImage_0.png in the Aquire column.

Grégoire_Miche2
Level 10

Re: Salesforce sync issue - from an event program

Hi again,

That's normal. It means they are new leads that have been acquired by the program. Which is why they need to be created in SFDC.

-Greg

Anonymous
Not applicable

Re: Salesforce sync issue - from an event program

Greg, thats great - I'll do that - thanks so much for posting this for me!